Terms and conditions state that prices are shown in Australian dollars and are subject to change until paid in full. The operator reserves the right to cancel tours and amend prices, itineraries and days of operation as required. Minimal guest numbers are required for tours to proceed. Clients are strongly advised to take out travel insurance. At times it may be necessary to provide alternative transport. Refunds are not available for wet weather or for changing weather conditions. Throughout the year some areas may close unexpectedly due to Aboriginal cultural reasons or inclement weather conditions prevailing at the time, such as high temperatures, rain, strong winds, storms, low lying clouds, insufficient light or at the discretion of National Park Rangers.
All foreign currency amounts quoted in this website are indicative only and all charges from Kangarrific Tours will be in Australian Dollars at the Australian dollar price as indicated. The Australian dollar fee will be converted to the card holders local currency by the credit card holder’s merchant bank internal exchange rate on the day that the Credit Card provider processes the transaction, which may or may not be the day the booking is made and Kangarrific Tours holds no liability for any conversion rate or additional fees incurred in the process of conversion or any other matters pertaining to, or connected with, the conversion from our billed AUD rate to the card holders local currency.
Smoking
Government regulations prohibit smoking inside tourist coaches within Australia. Please restrict smoking to the dedicated smoking areas at stops en route.
Eating and Drinking
There is strictly no eating or drinking on the bus apart from bottled water. Hot food of any kind will not be allowed on the bus (even if it will not be consumed). If you are required to eat on the bus for medical purposes, please let Kangarrific Tours know prior to starting your tour.
Tour Participation
Children under 18 years of age must be accompanied by an adult. Children of all ages will need their own seat and ticket.
Clients with all disabilities are welcome on Kangarrific Tours tours however (if required) must be accompanied by an able-bodied companion to assist them. Kangarrific Tours staff are not adequately trained, and therefore are unable to assist if a companion is not present.
Kangarrific Tours reserves the right to refuse to carry anyone if it is felt the individual cannot cope with the requirements of bus tour travel and who may require services and facilities that Kangarrific Tours cannot guarantee will be available. This includes the inability to wear a seatbelt due to obesity or medical conditions. You agree to not hold Kangarrific Tours responsible for any decision made by Kangarrific Tours or any service provider to refuse to carry you, provide any facilities or accommodation to you or to provide any service to you.
If a Tour is Cancelled
On the extremely rare occasion whereby Kangarrific Tours must cancel a tour, you will be informed by email and/or by phone from the number and email you provided during your booking process. If you do not read your email or answer your phone and there is no other way you can be contacted, Kangarrific Tours will not be held responsible for this information not reaching you. For peace of mind, you are more than welcome to confirm your tour with us on 0431894471 the evening before your tour.
Guest Behaviour
Bad behaviour will not be accepted. All guests are required to behave in a respectable manner. Any guest who is rude and/or aggressive to any other guest or tour guide will be asked to leave the tour immediately and find their own way back to Sydney at their own cost. Your tour guide will make this decision and it is final.
No refunds to guests removed for bad behaviour!
Any damage caused by a guest to property at the locations we visit or on the bus itself will be paid for by the guest responsible. This includes a bus cleaning fee of up to $500 for vomiting on the bus.
Cancellations
You can cancel up to 3 days in advance of the group experience for a full refund.
- For a full refund, you must cancel at least 3 full days before the experience’s start time.
- If you cancel less than 2 full days before the experience’s start time, the amount you paid will not be refunded.
- Any changes made less than 2 full days before the experience’s start time will not be accepted. Cut-off times are based on the experience’s local time.
Deposits for private tours and charters are non-refundable
Important
All cruises, other operator tours and non-coach movements are not operated by Kangarrific Tours, or by persons or companies associated with Kangarrific Tours. Therefore we cannot and do not take any responsibility whatsoever for any injury or loss of any type arising in any manner, including whether as a result of negligence or otherwise.
Kangarrific Tours reserves the right to charge guests for damage, repairs or professional cleaning if guests have caused damage or soiling to the vehicle during their time on tour. Payment amount will depend on how much Kangarrific Tours has been charged for such repairs or cleaning by professionals.
Credit Card Disclaimer
By providing your credit card details to confirm a reservation you agree to the conditions outlined below.
Kangarrific Tours may holding your personal details, which will remain on your booking file. This file has limited access and details will be used for internal purposes only. Kangarrific Tours will not disclose this information other than for the primary purpose it has been obtained for.
Please ensure that you have read and understood the terms and conditions provided to you in relation to your Kangarrific Tours touring and booking procedures, prior to finalising your booking.
Only credit cards in the name of one of the travelling passengers will be accepted.
Credit card payments for private tours, may attract a 2% merchant fee, which may be calculated on top of the tour price, and is based on the total booking amount.
Important Information Regarding Your Kangarrific Tours Reservation
Please be sure to take note of the following information.
Questions
If you have any questions in relation to the Kangarrific Tours product featured on their website please contact Kangarrific Tours and one of our friendly consultants will be more then happy to assist you. Alternatively you are able to contact Kangarrific Tours via email.
Changes
Although we do our best to accommodate all change requests, it may not always be possible. Please contact Kangarrific Tours on 0431 894 471 to request changes to an existing reservation. Alternatively you are able to email Kangarrific Tours via the Contact Us page.
Personal Details
Please ensure that all personal details are filled in as required. Please ensure that your email address has been entered correctly for documentation purposes. Failure to enter in data correctly may result in you not obtaining all relevant information pertaining to your booking. Please also ensure that if possible you provide a mobile phone number, this will assist us to contact you prior to departure should the need arise.
