Booking Terms and Conditions

Prices and Itineraries – Hunter Valley Wine Tour, Blue Mountains Tour and Private Tour

Prices shown are in Australian currency and are subject to change until paid in full. The operator reserves the right to cancel tours and amend prices, itineraries and days of operation as required with minimal guest numbers required for tours to proceed. Clients are strongly advised to take out travel insurance. At times it may be necessary to provide alternative transport. Refunds are not available for wet weather or for changing weather conditions. Throughout the year some areas may close unexpectedly due to Aboriginal cultural reasons or inclement weather conditions prevailing at the time, such as high temperatures, rain, strong winds, storms, low lying clouds, insufficient light or at the discretion of National Park Rangers.

All foreign currency amounts quoted in this website are indicative only and all charges from Kangarrific Tours will be in Australian Dollars at the Australian dollar price as indicated. The Australian dollar fee will be converted to the card holders local currency by the credit card holder’s merchant bank internal exchange rate on the day that the Credit Card provider processes the transaction, which may or may not be the day the booking is made and Kangarrific Tours holds no liability for any conversion rate or additional fees incurred in the process of conversion or any other matters pertaining to, or connected with, the conversion from our billed AUD rate to the card holders local currency.

Smoking
Government regulations prohibit smoking inside tourist coaches within Australia. Please restrict smoking to the stops en route.

Eating and Drinking 

There is strictly no eating or drinking on the bus apart from bottled water. Hot food of any kind will not be allowed on the bus (even if it will not be eaten). If you are required to eat on the bus for medical purposes, please let Sam know prior to starting your tour.

Tour Participation
On a Kangarrific tour which has overnight accommodation, children under 18 years of age must be accompanied by an adult. Children of all ages will need their own seat and ticket.

Clients with disabilities are welcome on Kangarrific tours providing (if required) they are accompanied by an able-bodied companion to assist them and do not require special assistance from Kangarrific personnel.

Kangarrific reserves the right to refuse to carry anyone if it is felt the individual cannot cope with the requirements of coach tour travel and who may require services and facilities that Kangarrific cannot guarantee will be available. This includes the inability to wear a seatbelt due to obesity or medical conditions. You agree to not hold Kangarrific responsible for any decision made by Kangarrific or any service provider to refuse to carry you, provide any facilities or accommodation to you or to provide any service to you.

If a Tour Cancelled  

On the extremely rare occasion whereby Kangarrific Tours must cancel a tour, you will be informed by email and/or by phone from the number and email you provided during your booking process. If you do not read your email or answer your phone and there is no other way you can be contacted, Kangarrific will not be held responsible for this information not reaching you. For peace of mind, you are more than welcome to confirm your tour with Sam on 0431894471 the evening before your tour.

Guest Behaviour 

Bad behaviour will not be accepted. All guests are required to behave in a respectable manner. Any guest who is rude and/or aggressive to any other guest or tour guide will be asked to leave the tour immediately and find their own way back to Sydney at their own cost. Your tour guide will make this decision and it is final.

Any damage caused by a guest to property at the locations we visit or on the bus itself will be paid for by the guest responsible. This includes a bus cleaning fee of up to $500 for vomiting on the bus.

Cancellations
Cancellation fees will be levied relative to the amount of notice given: Greater than 7 days notice – 30% cancellation fee applies. Less than 7 days and over 24 hours notice – 50% cancellation fee applies, within 24 hours or where no notice is given – 100% cancellation fee applies. The % refers to the total cost of your tour or charter.

If you are late and miss the bus, tickets can not be transferred to another date and no refunds will be issued. You will need to purchase a new ticket if you would like to join another tour in the future.

Important
All cruises, other operator tours and non-coach movements are not operated by Kangarrific Tours, or by persons or companies associated with Kangarrific Tours. Therefore we cannot and do not take any responsibility whatsoever for any injury or loss of any type arising in any manner, including whether as a result of negligence or otherwise. 

Kangarrific Tours reserves the right to charge guests for damage, repairs or professional cleaning if guests have  caused damage or soiling to the vehicle during their time on tour. Payment amount will depend on how much Kangarrific Tours has been charged for such repairs or cleaning by professionals.

CREDIT CARD DISCLAIMER
By providing your credit card details to confirm a reservation you agree to the conditions outlined below.

Kangarrific will be holding your personal credit card details, which will remain on your booking file. This file has limited access and details will be used for internal purposes only. Kangarrific will not disclose this information other than for the primary purpose it has been obtained for.

Please ensure that you have read and understood the terms and conditions provided to you in relation to your Kangarrific touring and booking procedures, prior to finalising your booking.

Only credit cards in the name of one of the travelling passengers will be accepted.

Credit card payments for private tours, may attract a 2.5% merchant fee, which may be calculated on top of the tour price, and is based on the total booking amount.

IMPORTANT INFORMATION REGARDING YOUR KANGARRIFIC RESERVATION
Please be sure to take note of the following information.

QUESTIONS
If you have any questions in relation to the Kangarrific product featured on this website please contact Kangarrific Tours and one of our friendly consultants will be more then happy to assist you. Alternatively you are able to contact Kangarrific via email.

CHANGES
Please note that changes to bookings are generally not permitted. Please contact Kangarrific  on 0431 894 471 to request changes to an existing reservation. Alternatively you are able to contact Kangarrific via email on info@kangarrifictours.com

PERSONAL DETAILS
Please ensure that all personal details are filled in as Required. Please ensure that your email address has been entered correctly for documentation purposes. Failure to enter in data correctly may result in you not obtaining all relevant information pertaining to your booking. Please also ensure that if possible you provide a mobile phone number, this will assist us to contact you prior to departure should the need arise.